Trauma-informed practice focuses on understanding how past or present experiences shape emotional responses, communication, and trust. This course provides practical tools to help staff create safe, predictable environments while delivering person-centred support. Participants will explore core principles—including safety, trust, choice, collaboration, empowerment, and cultural respect—and learn how to replace intrusive questioning with supportive actions. The training covers practical communication, trauma-informed personal care, avoiding re-traumatisation, objective documentation, and maintaining boundaries and safeguarding standards without compromising individual rights or workplace safety.