Learn how to apply trauma-informed practice principles to support individuals safely and respectfully. This course helps workers understand distress responses, avoid re-traumatisation, maintain professional boundaries, and promote choice, dignity, and trust in everyday interactions.

Learn essential de-escalation and conflict resolution techniques designed to help support workers recognize early warning signs, manage distress calmly, maintain professional boundaries, and ensure workplace safety.

Supported decision-making is a person-centered approach that helps a person with disability make and communicate their own decisions. Support worker should support participants to exercise choice and control while respecting their dignity, preferences, communication needs, individual plans and applicable legal decision-making arrangements.

Cultural safety for Aboriginal and Torres Strait Islander peoples refers to an environment that is spiritually, socially, and emotionally safe, where there is no challenge or denial of their identity, culture, or experience. It goes beyond cultural awareness and sensitivity by focusing on the experiences of the individual receiving care.

• Corona viruses are a large family of viruses, some cause illness in humans, and others cause illness in animals, such as bats, camels, and civets. • Human corona viruses cause mild illness, such as the common cold • Severe acute respiratory syndrome (SARS) is a viral respiratory illness caused by a corona virus, called SARS-associated corona virus (SARS-CoV) • Previous Corona viruses have included SARS- CoV and MERS-CoV • Severe acute respiratory syndrome corona virus 2 (SARS-CoV-2) is a new strain of corona virus that has not been previously identified in humans.

Diversity and inclusion refer to recognizing, respecting, and valuing differences among people, including race, gender, age, religion, ability, and more. Inclusion ensures that everyone feels welcomed, supported, and able to contribute fully in a workplace or community. Together, they promote equality, collaboration, and innovation.

Fatigue management involves strategies to reduce tiredness and improve energy levels, especially in individuals with chronic illnesses or demanding lifestyles. It includes proper sleep, balanced nutrition, regular physical activity, stress reduction, and pacing daily activities to avoid overexertion.

Emotional abuse is a form of abuse where a person uses words or actions to control, intimidate, or belittle another, causing psychological harm. It can include insults, threats, manipulation, isolation, and constant criticism, and often leads to low self-esteem, anxiety, and depression in the victim.

Cannabis is a plant that contains compounds like THC and CBD, which affect the brain and body. It is used for both recreational and medicinal purposes, including pain relief, reducing nausea, and managing anxiety.